Frequently Asked Questions

Do you provide delivery?

At the moment, we only offer purchase with self-collection at our showroom:
Address: 12 Arumugam Road, LTC Building B, #01-01B, Singapore 409958
Hours: Mondays to Saturdays, 10am - 7pm (excluding Public Holidays)

If you require shipping or delivery, you may arrange your own third-party courier service, such as Lalamove or GrabExpress, at your own expense. Please ensure that the pickup is scheduled within our collection hours. Please note that once the order has been collected by your appointed courier, we are not responsible for any loss or damage that may occur during transit.
Can I change my order?

Order changes may be possible if your order has not yet been packed or handed over to the third-party courier for delivery.

Please contact our customer support team via WhatsApp here soon as possible with these information:

  1. Full Name
  2. Mobile Number
  3. Order details
What should I do if my order arrives damaged or incomplete?

Please contact us within 24 hours of receiving your order with:

  • Your order number
  • Photos of the item and packaging
  • A brief description of the issue

We will investigate the issue thoroughly and arrange an exchange, refund, or other suitable resolution where appropriate.
How do I contact customer support?

You can WhatsApp our customer service team at +65 8025 1051 during our operating hours from:
Mondays to Saturdays, 10AM to 7PM (excluding Public Holidays)

We aim to respond to all enquiries within 1 business day.
Does my product come with warranty & what does it cover?

All our products come with 1 year warranty covering manufacturing defects, this ensures that you do not receive a defective product.

The warranty excludes issues caused by wear and tear, misuse, modifications, dismantling, exposure to chemicals and water damage.

Should you have concerns, please be in touch with our team and we'll assist.